MRT-J Assistance
Project Overview
MRT-J is a public service in Jakarta, Indonesia, providing electric train transportation. The current accessibility system relies on human (staff) recognition of passengers with disabilities, leading to potential challenges in identifying and assisting those in need. To address this, a team from the Apple Developer Academy proposed a mobile application to increase accessibility and improve assistance for passengers with disabilities. The app aims to collect and utilize disability data to optimize support services, ensuring a more inclusive and user-friendly experience for all passengers.
Project Details
My Role
Product Designer
Team
- Whitney Pradjna P, Project Manager
- Juli, iOS Developer
- Joshua, Tech Lead
- Bonifasius Christopher, iOS Developer
- Samudra, iOS Developer
Timeline
3 weeks
Tools
Figma
Objective
The primary objective of the app is to enhance accessibility for passengers with disabilities using MRT-J services. The team aims to streamline the process of requesting assistance, provide dedicated support for passengers with permanent disabilities, and optimize staff allocation for timely assistance.
Challenges
The passenger is not a commuter
The efficienciy rate has negative impact on passengers with special needs
The number of staff member (1 in normal hours and 4 in peak hours) is not directly proportional to that of disabled passengers
Solutions
1. Integrated feature in iOS App
Integrated User Profiles & Ticketing
Passengers can indicate assistance needs during ticket ordering, streamlining the process.
Priority for Special and Temporary Needs
Passengers can request assistance even after ticketing, ensuring no one is left without support.
Profile Setting for Permanent Disability
Passengers with permanent disabilities set their accessibility preferences, eliminating repeated requests.
2. Back of House (BoH) Request Pool:
The BoH staff is equipped with a desktop interface for efficient assignment and management of assistance requests.